Biography
Salesforce CRT-261 Exam | CRT-261 Online Bootcamps - 100% Safe Shopping Experience
P.S. Free & New CRT-261 dumps are available on Google Drive shared by Test4Cram: https://drive.google.com/open?id=1hxX2FaI1xsfFVMzE1aFtODxK_P8pqcg8
The Certification Preparation for Service Cloud Consultant (CRT-261) web-based practice test works on all major browsers such as Safari, Chrome, MS Edge, Opera, IE, and Firefox. Users do not have to install any excessive software because this Certification Preparation for Service Cloud Consultant (CRT-261) practice test is web-based. It can be accessed through any operating system like Windows, Linux, iOS, Android, or Mac. Another format of the practice test is the desktop software. It works offline only on Windows. Our Certification Preparation for Service Cloud Consultant (CRT-261) desktop-based practice exam software comes with all specifications of the web-based version.
The Salesforce CRT-261 exam covers a wide range of topics related to service cloud implementation, including case management, knowledge management, contact center automation, and omni-channel routing. In order to pass the exam, candidates must demonstrate a thorough understanding of these topics and their practical application in real-world scenarios. CRT-261 Exam is designed to test not only knowledge, but also critical thinking and problem-solving skills, which are essential for success in service cloud consulting roles.
>> CRT-261 Online Bootcamps <<
CRT-261 Online Bootcamps | Latest Certification CRT-261 Exam Dumps: Certification Preparation for Service Cloud Consultant 100% Pass
Success in the test of the Certification Preparation for Service Cloud Consultant (CRT-261) certification proves your technical knowledge and skills. The CRT-261 exam credential paves the way toward landing high-paying jobs or promotions in your organization. Many people who attempt the Certification Preparation for Service Cloud Consultant (CRT-261) exam questions don't find updated practice questions. Due to this they don't prepare as per the current CRT-261 examination content and fail the final test.
Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q73-Q78):
NEW QUESTION # 73
Cloud Kicks customers need a method to create cases without a login. Managers are concerned that public options will increase the number of spam cases created.
What is the recommended option to prevent the creation of spam cases?
- A. Web-to-Case with Einstein Case Classification
- B. On-Demand Email-to-Case Threading
- C. Web-to-Case with reCAPTCHA enabled
Answer: C
Explanation:
To enable case creation without login while preventing spam, using Web-to-Case with reCAPTCHA enabled is recommended. reCAPTCHA provides an additional layer of security by verifying that case submissions are made by humans, effectively reducing the likelihood of spam cases and maintaining the integrity of case data in Salesforce.
NEW QUESTION # 74
An Inside Sales Contact Center Manager would like to access the ROI of the Contact Center.
Which three metrics should the Manager use to access the ROI?
Choose 3 answers
- A. Number of leads created
- B. Number of sales queues
- C. Opportunities per channel
- D. Cost per call
- E. Average queue time per agent
Answer: A,C,D
NEW QUESTION # 75
Universal Containers has created permission sets granting access to objects and fields in one of its sandboxes.
Following best practices, how should a consultant deploy these permission sets to production?
- A. Use Salesforce Workbench.
- B. Use a change set.
- C. Re-create them manually.
Answer: B
Explanation:
The best practice for deploying permission sets from a sandbox to production is to use a change set. Change sets allow administrators to push configurations, including permission sets, directly from one Salesforce environment to another. This ensures a smooth and error-free transfer of configurations, maintaining the integrity of permissions and access controls in the production environment.
NEW QUESTION # 76
The support manager at Universal Containers wants to measure first-call resolution by channel, agent, and calendar month.
Which reporting solution should the consultant recommend?
- A. Create a joined report.
- B. Create a reporting snapshot.
- C. Create a report using Grouping.
Answer: A
Explanation:
To measure first-call resolution by channel, agent, and calendar month, a joined report is recommended. This type of report allows the combination of related reports into a single report with multiple blocks, enabling the analysis of data across different dimensions such as communication channels, individual agent performance, and timeframes, providing a comprehensive view of first-call resolution metrics.
NEW QUESTION # 77
What should the consultant consider when implementing Salesforce Chat functionality in a new Service Cloud instance?
- A. It should be routed via Omni-Channel,
- B. It is incompatible with Einstein Bots.
- C. It should be deployed with Experience Builder.
Answer: A
Explanation:
When implementing Salesforce Chat functionality, it's important to integrate it with Omni-Channel for routing. This ensures that chat requests are distributed based on agent availability and workload, aligning with overall service channel management and ensuring efficient handling of customer inquiries.
NEW QUESTION # 78
......
After years of research in IT exam certification, our Test4Cram has become a leader of IT industry. Our exam software is consisted of comprehensive and diverse questions. CRT-261 exam software, as one of the most popular software with best sales, has helped many candidates successfully Pass CRT-261 Exam. Besides, as we know, once you have obtain CRT-261 exam certification, your career in IT industry will be much easier.
Certification CRT-261 Exam Dumps: https://www.test4cram.com/CRT-261_real-exam-dumps.html
P.S. Free & New CRT-261 dumps are available on Google Drive shared by Test4Cram: https://drive.google.com/open?id=1hxX2FaI1xsfFVMzE1aFtODxK_P8pqcg8
