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NEW QUESTION # 112
The Change Manager has read Goleman's articles on the Hay-McBer six dimension model of organization climate. This gives leaders practical ways that leadership style can improve organizational culture and performance as measured by staff surveys.
Answer the following question about recommendations a change manager could make to the CEO applying these six dimensions to improve climate across the organization.
Column 1 is a list of recommendations the Change Manager has made to the CEO seeking to initiate or support a change in the organizational culture. For each recommendation in Column 1, select from Column 2 the 'dimension' in organizational climate MOST likely to improve as a result. Each selection from Column 2 can be used once, more than once or not at all.
Answer:
Explanation:
Explanation:
A screenshot of a computer Description automatically generated
The Hay-McBer six dimensions of organizational climate provide a framework for analyzing and improving work environments. The six dimensions are:
* Clarity: Employees understand their roles, goals, and the direction of the organization.
* Responsibility: Employees feel empowered to make decisions and take ownership of their work.
* Standards: There is a focus on high-performance expectations.
* Rewards: Contributions are recognized and rewarded.
* Flexibility: Employees feel that the organization is adaptable and open to new ideas.
* Commitment: Employees feel a strong sense of belonging and loyalty to the organization.
1. Joint Meetings to Discuss UniCo's Strategic Focus (Clarity)
* Reason: These meetings aim to communicate the organization's strategic direction, providing employees with a clear understanding of goals and expectations.
* This directly improves clarity, as employees gain insight into the company's vision and how their roles align with it.
2. Internal Marketing Campaign on New Contract (Rewards)
* Reason: Highlighting the success of the new contract through an internal campaign boosts employee pride and morale. This is a form of recognition, aligning with the rewards dimension.
* Employees feel their contributions are acknowledged and celebrated, motivating further engagement.
3. Shared Leadership Workshops for Decision-Making (Responsibility)
* Reason: Empowering staff by delegating decision-making responsibilities enhances their sense of ownership and accountability.
* This supports the responsibility dimension, as it shifts decision-making closer to those executing the work, increasing engagement and confidence.
4. Engaging Staff to Define Service Levels (Flexibility)
* Reason: Involving staff in shaping service levels fosters adaptability and innovation. This shows the organization values employee input, improving flexibility by encouraging open-mindedness and collaboration.
Summary of Dimensions Applied
The recommendations align with specific dimensions to address identified gaps in organizational climate, improving overall engagement and performance:
* Clarity: Joint meetings to communicate strategy.
* Rewards: Internal campaigns celebrating achievements.
* Responsibility: Delegating decision-making through leadership workshops.
* Flexibility: Involving staff in defining processes.
NEW QUESTION # 113
Using the project timeline given in the Project Scenario, answer the following question about application of Timeboxing on the Hoy Hall project.
Lines 1 to 5 in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies.
Each option can be used once, more than once or not at all.
Assertion :
1. All internal works to be assigned to Timber Tigers throughout the project should be consolidated into one Structured Timebox.
BECAUSE
The Investigation step within each Structured Timebox requires everyone working within the team to jointly agree how the requirements of the Timebox will be met.
2. Acceptance criteria for the front rooms to be developed in Timebox A should be described in detail and agreed during the Timebox Kick-Off BECAUSE The aim of the Investigation step within each Timebox is to complete as much of the development work as possible.
3. It is appropriate that both the Evolutionary Development phase and Deployment phase are shown in the first Project Increment.
BECAUSE
Each Timebox should comprise an Evolutionary Development phase and
Deployment phase.
4. It is appropriate that the outputs of Timebox C are scheduled for deployment at the end of the first Project Increment.
BECAUSE
A typical Timebox Plan should provide a schedule of high-level activities for the imminent Project Increment.
5. It is appropriate that Earth Excavations create a detailed plan of activities they will complete during Timebox C.
Reason
BECAUSE
The Solution Development Team is responsible for planning the detail of all the work of each Timebox.
Answer:
Explanation:
Explanation:
For each line, here is the appropriate option from A to E that applies:
* All internal works to be assigned to Timber Tigers throughout the project should be consolidated into one Structured Timebox.
* E. False (Assertion) False (Reason)
* Rationale: It is not practical or in line with Agile principles to consolidate all internal works into one Structured Timebox, as the work will likely need to be spread over multiple Timeboxes.
Additionally, the Investigation step involves agreeing on how to meet the requirements of the Timebox, not necessarily consolidating all work into one.
* Acceptance criteria for the front rooms to be developed in Timebox A should be described in detail and agreed during the Timebox Kick-Off
* B. True (Assertion) True (Reason) BUT the reason does not explain the assertion
* Rationale: While it is true that acceptance criteria should be agreed upon during the Timebox Kick-Off, the reason given is incorrect because the aim of the Investigation step is not necessarily to complete as much development work as possible but to plan and understand the work that will be carried out.
* It is appropriate that both the Evolutionary Development phase and Deployment phase are shown in the first Project Increment.
* A. True (Assertion) True (Reason) AND the reason explains the assertion
* Rationale: Each Timebox should indeed include both Evolutionary Development and a Deployment phase. This assertion and reason correctly align with the concept of Timeboxing in Agile.
* It is appropriate that the outputs of Timebox C are scheduled for deployment at the end of the first Project Increment.
* A. True (Assertion) True (Reason) AND the reason explains the assertion
* Rationale: The typical Timebox Plan does provide a schedule of high-level activities for the imminent Project Increment, which would include planning for deployment.
* It is appropriate that Earth Excavations create a detailed plan of activities they will complete during Timebox C.
* C. True (Assertion) False (Reason)
* Rationale: While it is true that Earth Excavations should create a detailed plan for their activities in Timebox C, the reason is incorrect as the Solution Development Team is not solely responsible for planning all work details within a Timebox. This task would typically be a collaborative effort involving all relevant parties.
NEW QUESTION # 114
Which 2 actions demonstrate connectivity?
Answer: B,E
Explanation:
Comprehensive and Detailed Step-by-Step Explanation
Understanding Connectivity in Change Management
Connectivity refers to fostering a sense of shared purpose, collaboration, and strong communication between all stakeholders. Actions demonstrating connectivity help stakeholders feel linked to the broader change initiative, ensuring smooth transitions and alignment of efforts.
Option Analysis
* A. Arrange a number of briefing sessions for Customer Services staff, over lunch times and in a comfortable setting
* This action directly supports connectivity by fostering open discussions, improving communication, and ensuring that staff have a platform to interact and share ideas in a comfortable environment.
* Correct.
* B. Make short videos available showing how customer service teams from other companies effectively provide services for these types of offerings
* While informative, this action focuses more on education and benchmarking than on fostering connections or interaction between team members.
* Incorrect.
* C. Create a central area on the UniCo internal shared work system for the Change Programme to collaborate and comment on the materials
* This promotes connectivity by creating a space where staff can interact, share feedback, and collaborate on the change initiative. A shared workspace enhances team alignment and communication.
* Correct.
* D. Ask the senior leadership to provide examples of other companies undertaking, and successfully overcoming, similar challenges
* This action primarily addresses leadership engagement and inspiration rather than connectivity among team members. It does not involve active collaboration or interaction.
* Incorrect.
* E. Send the plans of the new office layout to the Selco staff showing them where each individual will be located
* While this action communicates logistical details, it does not create opportunities for connection or collaboration between stakeholders.
* Incorrect.
Why A and C are the Correct Answers (Scenario Alignment)
Both actions emphasize interaction and collaboration among stakeholders:
* A: Encourages personal interaction in an informal setting, promoting open dialogue and better connections.
* C: Provides a digital platform for collaboration, ensuring all stakeholders remain connected and informed.
References (AgilePM and Scenario Alignment):
* AgilePM Handbook, Chapter 6: Collaboration and Communication in Change Management.
* UniCo Scenario: "Staff need to work collaboratively to develop the new attitudes and capabilities required to succeed in the mobile applications market."
* Agile Business Consortium - Creating Collaborative Workspaces for Change.
NEW QUESTION # 115
The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people's social experience to guide management actions. Answer the following questions about the use of David Rock's SCARF framework to increase the motivation for change.
Some of the employees of UniCo are unhappy that they have been given no choice in losing additional leisure space to accommodate the transferred Selco employees. The Change Manager has arranged for affected members to meet with the Selco employees at a social lunch.
Is this an appropriate approach to reward the brain in the need for 'autonomy,' and why?
Answer: D
Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
The SCARF framework identifies five key domains of social experience that influence motivation: Status, Certainty, Autonomy, Relatedness, and Fairness. This question asks if the action taken by the Change Manager appropriately addresses the autonomy domain.
1. Why Autonomy is Not Addressed
* Autonomy refers to an individual's sense of control over their choices and environment.
* In this scenario, UniCo employees feel powerless due to the loss of leisure space without consultation. Autonomy could have been addressed by giving staff more control or input during the decision-making process, such as asking for their preferences or involving them in discussions about how the space could be used.
* Arranging a social lunch does not restore autonomy, as it does not give employees more control or decision-making power.
2. Why Relatedness is Addressed
* Relatedness refers to the sense of connection and belonging among individuals in a group.
* By organizing a social lunch for UniCo employees and Selco staff, the Change Manager is fostering social interaction and relationship-building, which addresses the need for relatedness rather than autonomy.
* This helps improve relationships between the two groups but does not resolve concerns related to autonomy.
3. Analysis of Each Option
* Option A: No, because 'autonomy' is best rewarded by establishing clear change expectations.
* While setting clear expectations can help alleviate uncertainty, it does not directly address autonomy. Restoring autonomy requires giving employees more input or control.
* Eliminate.
* Option B: No, because encouraging social interactions rewards the brain's need for 'relatedness.'
* Correct. The lunch encourages connection and collaboration, which aligns with the relatedness domain, not autonomy.
* Correct Answer.
* Option C: Yes, because 'autonomy' is best rewarded by listening and supporting affected staff.
* While listening to concerns is important, this action does not directly give staff more autonomy.
Instead, it addresses relatedness by fostering relationships through social interactions.
* Eliminate.
* Option D: Yes, because inviting colleagues to interact will make staff feel less powerless.
* Interactions may improve social cohesion, but they do not resolve the sense of powerlessness tied to autonomy. Autonomy requires giving individuals more choice or control.
* Eliminate.
4. Practical Implications
* To better address autonomy, the Change Manager could have involved UniCo employees in discussions about how to accommodate Selco staff or given them options for how leisure space could be managed collaboratively.
* Social lunches, while helpful, are better suited for addressing relatedness by creating bonds and reducing friction between teams.
5. Reference to SCARF Framework
* Relatedness: Actions that promote connection and collaboration among team members.
* Autonomy: Actions that empower individuals with choices and control over their environment or decisions.
NEW QUESTION # 116
To ensure that the UniCo change programme is successful, the Chief Executive Officer (CEO) knows that correctly assigning the key change roles will be essential.
Which 2 statements BEST explain why the CEO is appropriate for the role of Sponsor for the Change Programme?
Answer: B,D
Explanation:
Comprehensive and Detailed Step-by-Step Explanation
A Sponsor is a critical role in any change program, tasked with providing high-level support, ensuring resources are allocated, and maintaining alignment between the change initiative and the organization's strategic priorities. The CEO is best suited for this role because they have the authority, vision, and ability to secure the necessary resources for the program.
1. Why D (Budget Allocation) is Correct
* A sponsor's primary responsibility is ensuring that the change initiative has adequate resources, including financial support.
* The CEO's ability to assign budgets promptly ensures that the program can progress without delays caused by a lack of funding.
* This aligns with the sponsor's role of prioritizing resources to avoid disruptions to the change process.
2. Why E (Commitment and Authority) is Correct
* A key attribute of a successful sponsor is their commitment to the change initiative and their authority to prioritize it across the organization.
* The CEO's position as the ultimate decision-maker and their endorsement of the change program as UniCo's future direction reinforces the legitimacy and importance of the initiative.
* By promoting the change and making it a strategic priority, the CEO ensures alignment at all levels of the organization.
3. Analysis of Incorrect Options
* Option A:
* While a thoughtful leadership style can be valuable, this alone does not align with the core responsibilities of a sponsor. The sponsor must be proactive in decision-making, resource allocation, and strategic oversight rather than focusing on creating an environment for behavior changes.
* Eliminate.
* Option B:
* While acknowledging unease about the new direction might indicate self-awareness, it does not demonstrate why the CEO is the best fit for the sponsor role. Sponsors are expected to lead with confidence and conviction, even in unfamiliar situations.
* Eliminate.
* Option C:
* Being heavily involved in operational details is not the role of a sponsor. Instead, the sponsor should focus on strategic oversight and delegating operational responsibilities to program managers or change leaders.
* Eliminate.
4. Practical Implications
* A sponsor like the CEO ensures alignment between the change initiative and organizational goals.
* Their ability to secure resources and champion the program ensures its visibility and priority within the organization, fostering commitment at all levels.
NEW QUESTION # 117
......
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